Approve the manual once, and every answer knows which version it used.
Step 1 of 4: Approved
Approved documents, with source and version.
Approved documents become searchable, each with its source and version.
Learning and personalisation. It runs At your administrators’ request.
A draft stays out until someone approves it.
Your administrators choose what becomes searchable. A draft or a personal copy stays out, and an approved document goes in with its source and version.
Step 1 of 4: Uploaded
A new forklift charging procedure is uploaded.
A new version replaces the old in every answer.
When an updated document is approved, the old version stops being used, and every other document stays as it was.
Step 1 of 3: January
January: three safety documents are approved and searchable.
The answer on the warehouse floor matches the approved manual.
Answers on the warehouse floor come from the approved version, and say which one. A copy found in a drawer can be years out of date.
Step 1 of 3: The question
A new picker asks how high pallets may be stacked.
Brings the right history to each step.
Past experience, documents and earlier sessions come into the current step, each labelled by its source.
- Finished work becomes experienceWhat a finished task taught is ready for the next one, within your privacy rules.
- Past experience, brought into the stepA new task starts with what your team learned last time, labelled as past experience.
- Approved documents, with source and versionApproved documents become searchable, each with its source and version.
- The passages a task needsEach step gets the few passages it needs, each one linked to where it came from.
- Context sized to fit, citations keptYour model reads what it needs and nothing more, with every source still cited.
- Sessions and incidents, learned as episodesDuplex learns each session, run or incident as an episode your team can ask about later.
- What happened last time, with citationsAsk what happened last time, and Duplex answers from the episodes it learned, with citations.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.