A broadband fault is cleared, and the reason it worked outlives the job.
Step 1 of 4: Finished
Finished work becomes experience.
What a finished task taught is ready for the next one, within your privacy rules.
Context and observation. It runs After a completed step.
The next engineer starts where the last one finished.
A week later, the same router model fails at another address. The engineer on that job starts with what worked, before the first reboot.
Step 1 of 3: Same fault
The same router model fails at another address.
Your privacy rules decide what Duplex learns from.
Only results your rules allow become experience. Personal details stay out, and what is learned in one work area stays in that area.
Step 1 of 5: Finished
A step finishes with a useful result.
A winter of repairs, and every one adds to the next.
Each finished repair adds a little experience. By spring, the common faults each have a first move that has worked before.
Step 1 of 4: November
November: the first router swaps are finished, and what worked becomes experience.
Brings the right history to each step.
Past experience, documents and earlier sessions come into the current step, each labelled by its source.
- Finished work becomes experienceWhat a finished task taught is ready for the next one, within your privacy rules.
- Past experience, brought into the stepA new task starts with what your team learned last time, labelled as past experience.
- Approved documents, with source and versionApproved documents become searchable, each with its source and version.
- The passages a task needsEach step gets the few passages it needs, each one linked to where it came from.
- Context sized to fit, citations keptYour model reads what it needs and nothing more, with every source still cited.
- Sessions and incidents, learned as episodesDuplex learns each session, run or incident as an episode your team can ask about later.
- What happened last time, with citationsAsk what happened last time, and Duplex answers from the episodes it learned, with citations.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.