It learns what each action changes, side effects included.
Step 1 of 4: A plan
It learns what each action does.
Plans grow more reliable over time, because Duplex learns what each action changed.
Learning and personalisation. It runs After an observed action.
Plans get more reliable with every action.
A plan is only as good as what it expects each step to do. Duplex plans from what each action has done in your work.
Step 1 of 3: First plan
The first plan follows what each action is meant to do.
What each action does, in practice.
An action can do more than its name says: tell someone, lock a record, start a job. Duplex learns what each one does.
Step 1 of 4: As expected
Archiving a ticket hides it, as expected.
The longer it runs, the fewer surprises.
Every action it sees makes the next plan a little more accurate.
Step 1 of 4: Day one
On day one, plans follow what each action is documented to do.
Learns and unlearns.
Duplex learns from each confirmed result straight away, and any single lesson can be taken back while the rest stays.
- It learns from every confirmed resultConfirm a result once, and the next request already benefits, with no retraining and no re-prompting.
- A correction changes the next answerYour team stops repeating the same correction: once accepted, it shapes every similar answer after it.
- A wrong change is taken backA lesson that made answers worse can be reversed, and the answers that worked before come back.
- One lesson removed, the rest keptRemove one outdated or unwanted lesson and keep everything else, with nothing to retrain.
- It learns what each action doesPlans grow more reliable over time, because Duplex learns what each action changed.
- A wrong observation is removedRemove an observation that turned out wrong, and every plan built on it is checked again.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.