The parts that improve answers go in. The rest stays out.
Step 1 of 4: Everything
Which context makes a difference.
Only context that improves your model’s answers is sent, so you stop paying for the rest.
Persistent intelligence. It runs In the background, for evaluation.
Each reply carries only what helps it.
Through the day, each reply goes out with the parts that improve it, and leaves behind what never changed an answer.
Step 1 of 3: A cancelled class
A member asking why their class was cancelled gets a reply built on the class list.
As your work changes, so does what helps.
A new pool, new classes, new terms: Duplex keeps checking in the background, so what is sent follows what helps now.
Step 1 of 4: January
In January, the handbook makes no difference, so it is left out.
You can see everything that is left out.
What is left out shows in the work area, beside what is still sent, and your team still decides which sources member support may use.
Step 1 of 4: No difference
It made no difference to the answers on member support.
Adapts your model without retraining.
Your model answers as if it had been trained on your work, its weights stay as they are, and the fit moves with you to a new model.
- Exactly what your model is givenYour model answers as if it had been trained on this work, without being retrained.
- Which context makes a differenceOnly context that improves your model’s answers is sent, so you stop paying for the rest.
- How your model is adapted, per work areaEach work area shows how your model is being fitted to it, so nothing changes unseen.
- Your team sets the persona, rules and formatYour team decides the persona, rules, sources and answer format your model works with.
- A proven answer becomes a skillA proven answer becomes a skill your model can use, with no retraining.
- A stale skill removed, its dependants checkedA stale or wrong skill is removed, and what depended on it is checked again.
- Every skill adapting your modelEvery skill shaping your model’s answers can be traced to where it came from.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.