A bike workshop finds its maker’s parts list wrong, and stops using it.
Step 1 of 5: Found wrong
A source retired, and what relied on it checked.
A source that is wrong or no longer needed is retired, and what relied on it is checked again.
Runtime safety and oversight. It runs At your administrators’ request.
Each thing that relied on it is checked, one by one.
When a source is retired, each thing that used it is checked again: it still holds, it is updated, or it waits for a person to look.
Step 1 of 3: Holds
The servicing guide never named the withdrawn part, so it holds as it is.
Retiring a source is your administrators’ call, on the record.
Your administrators retire a source, and the history shows who retired it, when, and everything it touched.
Step 1 of 5: Authorised
It is retired by one of your administrators.
The next morning, answers already use the new list.
A mechanic asks for a brake part the morning after the old list is retired. The answer comes from the new list, because the old one is no longer a source.
Step 1 of 3: The question
A mechanic asks which brake part fits a customer’s bike.
Keeps knowledge current.
Facts carry their source, owner and date, and a changed fact replaces the old one.
- A source of facts, with its owner and rulesConnect a knowledge graph or a system of record once, with its owner, access and freshness rules.
- Which sources a work area can useAnyone can check which sources a work area relies on before trusting its answers.
- A source retired, and what relied on it checkedA source that is wrong or no longer needed is retired, and what relied on it is checked again.
- A changed fact replaces the old oneWhen a price or a policy changes, answers use the new one from the next request.
- Current facts, with source and dateWhen a decision needs facts, Duplex finds the current ones, with their source and date.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.