A new hire on the customs desk sees what every answer stands on.
Step 1 of 5: Shipments
Which sources a work area can use.
Anyone can check which sources a work area relies on before trusting its answers.
Status and explanations. It runs Read-only.
Each answer comes from a source on that list.
The facts in the desk’s answers come from the sources on its list, so you can tell where each one came from.
Step 1 of 3: An order
A question about where an order has got to is answered from the shipment records.
The list changes when the sources do.
When a source is added to a work area or retired from it, the list shows it straight away, so what you check is what answers use.
Step 1 of 4: January
January: the desk starts with shipment records and commodity codes.
Anyone can check, so nobody has to take it on faith.
The list is open to anyone in the work area, and reading it changes nothing. An auditor, a new hire and a sceptical manager all see the same thing.
Step 1 of 3: A new hire
A new hire gets an answer about a shipment.
Keeps knowledge current.
Facts carry their source, owner and date, and a changed fact replaces the old one.
- A source of facts, with its owner and rulesConnect a knowledge graph or a system of record once, with its owner, access and freshness rules.
- Which sources a work area can useAnyone can check which sources a work area relies on before trusting its answers.
- A source retired, and what relied on it checkedA source that is wrong or no longer needed is retired, and what relied on it is checked again.
- A changed fact replaces the old oneWhen a price or a policy changes, answers use the new one from the next request.
- Current facts, with source and dateWhen a decision needs facts, Duplex finds the current ones, with their source and date.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.