SIM card became eSIM, and the answers kept up.
Step 1 of 4: January
Keeps up as the work slowly shifts.
When customers start asking things a little differently over months, answers stay right without retraining.
Operational intelligence. It runs In the background.
Old wording and new, answered side by side.
On any day, some customers use last year’s words and some use this year’s. Both get the right answer, and questions about something new go to your AI.
Step 1 of 3: Last year’s words
A customer asks the old way, and gets the right answer.
Answers keep up month after month, with no training run.
The words keep moving, and Duplex moves with them in the background, learning from every answer your team confirms.
Step 1 of 4: Customers
Customers keep asking, a little differently each month.
It adjusts quietly, and your team has the last word.
Duplex adjusts in the background, with nothing retrained, and still understands the old wording. If an adjustment does not hold up, your team can roll it back.
Step 1 of 5: Background
It adjusts in the background, without stopping the work.
Stays fast and sound as it grows.
Duplex makes room as the work grows, stays fast as it learns, and checks itself before it answers.
- Room to grow when the work doesNew kinds of work never hit a ceiling, and everything Duplex already knows goes on working.
- Growth undone if it made things worseGrowth never has to cost accuracy: if it made answers worse, it can be undone.
- Keeps up as the work slowly shiftsWhen customers start asking things a little differently over months, answers stay right without retraining.
- An adjustment undone if it does not holdA change that does not hold up can be rolled back, and the answers that worked return.
- Stays compact and fast as it growsAnswers stay as fast months in as on the first day, however much Duplex has learned.
- A restore point before every risky changeAny risky change can be undone, back to the moment before it.
- Checked before it answersDuplex checks itself after every major change, so a damaged or half-finished update never reaches your team.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.