An update stopped halfway in the night, and nothing from it reached anyone.
Step 1 of 4: Complete
Checked before it answers.
Duplex checks itself after every major change, so a damaged or half-finished update never reaches your team.
Operational intelligence. It runs After material changes, and on request.
The morning shift never sees a half-finished update.
Whatever happened in the night, nothing half-finished reaches the people starting work at eight.
Step 1 of 3: 08:00
08:00: the first question of the day arrives, and nothing half-finished touches its answer.
The night an update stopped halfway.
From the moment the update started to the first answer of the morning, nothing half-finished was served.
Step 1 of 4: 02:00
02:00: Duplex begins a large update to what it has learned on the helpline.
Check it any time, and see what it found.
Duplex checks itself after every material change, and your team can ask for a check whenever it wants one.
Step 1 of 4: A change
A material change lands, or someone on your team asks for a check.
Stays fast and sound as it grows.
Duplex makes room as the work grows, stays fast as it learns, and checks itself before it answers.
- Room to grow when the work doesNew kinds of work never hit a ceiling, and everything Duplex already knows goes on working.
- Growth undone if it made things worseGrowth never has to cost accuracy: if it made answers worse, it can be undone.
- Keeps up as the work slowly shiftsWhen customers start asking things a little differently over months, answers stay right without retraining.
- An adjustment undone if it does not holdA change that does not hold up can be rolled back, and the answers that worked return.
- Stays compact and fast as it growsAnswers stay as fast months in as on the first day, however much Duplex has learned.
- A restore point before every risky changeAny risky change can be undone, back to the moment before it.
- Checked before it answersDuplex checks itself after every major change, so a damaged or half-finished update never reaches your team.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.