A year at the it desk: far more learned, the same quick answers.
Step 1 of 4: What it knows
Stays compact and fast as it grows.
Answers stay as fast months in as on the first day, however much Duplex has learned.
Operational intelligence. It runs In the background.
The Monday rush is answered as fast as ever.
A year of learning adds no wait. At nine on a Monday, the requests Duplex has learned are answered at once, as they were on the first day.
Step 1 of 3: 09:00
09:00: a password reset is answered at once, as it was in the first week.
The same footprint at the end as at the start.
In our test, Duplex’s footprint stayed fixed while cache and retrieval grew to ≈1,300 rows, and 100% of what Duplex had learned before still worked.
Step 1 of 4: The start
At the start, both approaches learn the same first kinds of request.
It stays fast, and everything it learned still works.
Duplex stays compact on its own while the work goes on, and loses nothing it learned.
Step 1 of 5: The work
It stays compact while requests carry on, with no pause in the work.
Stays fast and sound as it grows.
Duplex makes room as the work grows, stays fast as it learns, and checks itself before it answers.
- Room to grow when the work doesNew kinds of work never hit a ceiling, and everything Duplex already knows goes on working.
- Growth undone if it made things worseGrowth never has to cost accuracy: if it made answers worse, it can be undone.
- Keeps up as the work slowly shiftsWhen customers start asking things a little differently over months, answers stay right without retraining.
- An adjustment undone if it does not holdA change that does not hold up can be rolled back, and the answers that worked return.
- Stays compact and fast as it growsAnswers stay as fast months in as on the first day, however much Duplex has learned.
- A restore point before every risky changeAny risky change can be undone, back to the moment before it.
- Checked before it answersDuplex checks itself after every major change, so a damaged or half-finished update never reaches your team.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.