Set triage for pace and legal review for care, and each keeps to it.
Step 1 of 5: Triage
Your team tunes speed, depth and cost.
A quick triage desk and a careful legal review can each run at their own pace and price.
Operational intelligence. It runs At your administrators’ request.
Each desk runs at the pace its work needs.
With one setting for everything, triage waits like legal and legal hurries like triage. With Duplex, each work area has its own.
Step 1 of 3: Triage
The triage desk sorts a morning of incoming emails, and needs each one quick.
Tune it, watch it, tune it again.
Your team sets a desk, sees how it runs and what it costs, and adjusts it whenever the work changes.
Step 1 of 5: A setting
Your team sets the triage desk for speed and low cost.
Only your administrators can move a setting.
A setting changes when your administrators change it, and at no other time. A model’s output or an agent’s request can ask for a change, and nothing moves.
Step 1 of 3: An administrator
Your administrator gives legal review more depth for a busy quarter, and it applies from the next request.
Follows your settings.
Each work area has its own settings for speed, depth, cost and confidence, and a model’s output can never change them.
- How a work area balances speed and costEach work area shows the balance it strikes between speed, depth and cost.
- Your team tunes speed, depth and costA quick triage desk and a careful legal review can each run at their own pace and price.
- How sure it must be to answer aloneYour team can see how sure Duplex must be before it answers without your AI.
- Your team sets the confidence barHigh-stakes work can demand more certainty before Duplex answers on its own.
- What Duplex can do, in each scopeA new agent knows straight away what Duplex will do for it in that work area.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.