Why one request was answered at once, and the next went to your AI.
Step 1 of 4: The bar
How sure it must be to answer alone.
Your team can see how sure Duplex must be before it answers without your AI.
Confidence and autonomy. It runs Read-only.
Everyone on the desk knows why an answer came the way it did.
When the bar is out of sight, a quick answer and a slow one both look like chance. When your team can see it, each one makes sense.
Step 1 of 3: A quick one
A rebooking comes back at once.
Each confirmed booking makes the next one surer.
The bar stays where your team set it. What changes is how sure Duplex is: each confirmed result teaches it, so more of the desk’s work clears the same bar.
Step 1 of 4: Short of it
A rebooking on a new route falls short of the bar, so it goes to your AI.
Short of the bar, Duplex brings in your AI.
The bar is a line your team can see. Below it, the request goes to your AI, and your rules apply whatever the bar says.
Step 1 of 5: Your rules
Your rules come first, whatever the bar says.
Follows your settings.
Each work area has its own settings for speed, depth, cost and confidence, and a model’s output can never change them.
- How a work area balances speed and costEach work area shows the balance it strikes between speed, depth and cost.
- Your team tunes speed, depth and costA quick triage desk and a careful legal review can each run at their own pace and price.
- How sure it must be to answer aloneYour team can see how sure Duplex must be before it answers without your AI.
- Your team sets the confidence barHigh-stakes work can demand more certainty before Duplex answers on its own.
- What Duplex can do, in each scopeA new agent knows straight away what Duplex will do for it in that work area.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.