The bank-details question, asked every way, answered the same.
Step 1 of 4: New words
Known work, recognised in a new form.
The same request in new words, from a new customer or about a new file still gets the right answer.
Confidence and autonomy. It runs Inside every decision, and on request.
The payroll team answers it once.
The question comes back in many shapes: new words, new people, new paperwork. Each one gets the answer your team already confirmed.
Step 1 of 3: New words
The question arrives in words nobody has used before.
A look-alike is spotted, not answered.
A risky request can look familiar and still need a different answer. On misleading look-alikes, Duplex was wrong 7.5% of the time, against 45.3% for a cache.
Step 1 of 5: Learned
Duplex learned ten kinds of request from examples.
Duplex answers what it knows in any form, and passes the rest to your AI.
Your rules come first. Then Duplex answers the work it knows, in whatever form it arrives, and passes anything new, or anything that only looks familiar, to your AI.
Step 1 of 4: Your rules
Every request meets your rules first.
Handles cases it has never seen.
Duplex learns the pattern behind the work your team confirms, so it knows what to do when a case arrives in a new form.
- A short list of ranked optionsWhen there is more than one good answer, your team sees the best few, in order.
- Known work, recognised in a new formThe same request in new words, from a new customer or about a new file still gets the right answer.
- Disagreeing sources, settled under one ruleWhen sources disagree, the answer follows one clear rule, so it comes out the same every time.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.