The sofa is out of stock. The best three are ready, in order.
Step 1 of 4: The request
A short list of ranked options.
When there is more than one good answer, your team sees the best few, in order.
Planning and decision support. It runs On request.
The alternatives are ready while the customer is on the call.
When there is more than one good answer, the agent sees the best few at once, in order, and the customer chooses while still on the call.
Step 1 of 3: The call
A customer calls about an out-of-stock sofa.
Confirmed choices shape the next list.
Each time a customer picks from the list and the order is confirmed, Duplex learns from it, so the next list follows what customers chose.
Step 1 of 4: Monday
Monday: for an out-of-stock sofa, the same model in another colour comes first.
Every option on the list is one your rules allow.
The short list holds only answers your rules permit, with the best first, and the choice stays with your team.
Step 1 of 5: Allowed
The option is one your rules allow: in stock, deliverable, at a price the agent may offer.
Handles cases it has never seen.
Duplex learns the pattern behind the work your team confirms, so it knows what to do when a case arrives in a new form.
- A short list of ranked optionsWhen there is more than one good answer, your team sees the best few, in order.
- Known work, recognised in a new formThe same request in new words, from a new customer or about a new file still gets the right answer.
- Disagreeing sources, settled under one ruleWhen sources disagree, the answer follows one clear rule, so it comes out the same every time.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.