The repair was staged. The outcome goes, and so does what it taught.
Step 1 of 5: Learned
A bad outcome withdrawn, with what it taught.
An outcome that was wrong or fraudulent is withdrawn with everything it taught.
Forgetting and data control. It runs On an authorised request.
The next claim from that garage gets a proper look.
Once the fraudulent outcome is withdrawn, nothing it taught speeds the next one through, and genuine work keeps its fast track.
Step 1 of 3: That garage
A new repair claim from hill garage arrives. Nothing fast-tracks it now, so a handler reviews it.
From paid, to found out, to withdrawn.
A fraudulent outcome can look genuine for months. The day it is found out, it is withdrawn, and what it taught stops shaping decisions.
Step 1 of 5: May
May: the claim is paid and confirmed genuine.
A withdrawal is yours to authorise, and it is exact.
Only someone with the right to change what Duplex has learned can withdraw an outcome. It takes everything that outcome taught, and nothing else.
Step 1 of 5: Authorised
The request comes from a fraud lead with the right to change what Duplex has learned.
Learns from outcomes, within your rules.
Your rules come first. Within them, Duplex learns from confirmed outcomes, including results that arrive late.
- Your rules come firstA rule your team sets always wins over anything Duplex has learned.
- The best action your rules allowWithin what your rules allow, Duplex picks the action that has worked best before.
- Each confirmed outcome improves the next choiceChoices improve with every confirmed outcome, so the work moves towards what succeeds.
- A late result still teaches the right decisionsA deal that closes next month still teaches the decisions that led to it.
- A result tied to the wrong decision is correctedCredit lands on the decision that earned it, even when it was first given to the wrong one.
- Each result teaches in the way that fits itA quick confirmation, a correction and a business outcome each count for what they are.
- A bad outcome withdrawn, with what it taughtAn outcome that was wrong or fraudulent is withdrawn with everything it taught.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.