The way that solved it last time is offered first this time.
Step 1 of 4: First time
A confirmed way of using a tool.
A way of using a tool that worked is offered again the next time it fits.
Operational intelligence. It runs After a confirmed route.
Agents start from what worked, and skip the dead ends.
When a way of using your tools has worked and been confirmed, the next agent that needs it starts there.
Step 1 of 3: Missing points
A customer says their points never showed up.
Every confirmed way joins the others.
Duplex learns every way of using your tools that works and is confirmed, and which kind of request it fits.
Step 1 of 4: Missing points
Missing points: the points log first, then the orders.
A way is offered only when it has earned it.
A way of using your tools is offered when it worked, was confirmed and fits the request. Each call in it still runs under your rules.
Step 1 of 5: It worked
It solved this kind of problem before, using these tools in this order.
Learns which tool fits.
Your retrieval, caches, knowledge graphs, APIs and models become its tools. It learns which one works when, and permission stays with your controls.
- A confirmed way of using a toolA way of using a tool that worked is offered again the next time it fits.
- Which tool fits which situationFewer wasted calls: each kind of request goes to the tool that has answered it best.
- The right tool, at the right momentAgents stop guessing between tools: the one most likely to work is offered when it is needed.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.