The payout agent looks first, and waits for the fraud check.
Step 1 of 4: The intake
Where a job stands, before anyone acts.
Any agent can see exactly where a job stands before it acts.
Long-running tasks. It runs Read-only.
What an agent sees before it acts.
Every agent sees where the job stands: what is done, what is under way, and what is waiting, and why.
Step 1 of 4: Done
What is done: the photos, the policy check and the assessor’s report.
Three weeks on hold, and still exactly where it was.
A claim can wait weeks for a police report. When it moves again, the next agent starts from where it stood, with nothing to piece together.
Step 1 of 4: On hold
May 2: a theft claim is assessed, then put on hold for a police report.
Looking changes nothing, and the job stays in its work area.
Seeing where a job stands is read-only: it moves nothing forward and takes nothing back, and only agents in the claim’s work area can look.
Step 1 of 4: Current
It sees the claim as it is at that moment, not as it was this morning.
Carries long work to the finish.
Work that spans days, sessions and agents stays one job, with every step recorded and a checked finish.
- Long work becomes one tracked jobA job that takes a week still reads as one job, whoever picks it up.
- Every step recorded, with result and costEach meaningful step is recorded with its result, receipts and cost.
- The job carries on past context limitsWhen context runs out, the job is handed on so a new session or model carries on.
- Safe points to resume fromLong work never has to start again from the beginning.
- Back to a safe point after a failureAfter a failure, the job resumes from its last safe point.
- A checked finish, with the outcome recordedA job finishes with a final check, and its outcome teaches the work behind it.
- Where a job stands, before anyone actsAny agent can see exactly where a job stands before it acts.
- Every job, including those ready to resumeEvery paused job is visible and ready to resume, so nothing is left half done and forgotten.
- A finished job removed, with what it linkedA finished or abandoned job is removed, with everything linked to it.
See it on your own work.
From your own assistant to every agent your company runs, a pilot puts Duplex on your own work, with the measures agreed before it begins.